✳ THE MACK STANDARD / THE OPERATING SYSTEM BEHIND THE BUSINESS
THE SERVICES COLLECTION / 2026

Less chasing.
More control.

Your business deserves better follow-through. Start with one frustrating process, give the team a clearer way to work, or build the Command Center that keeps it all moving.

01 / FIX02 / BUILD03 / MANAGE
Radiance Mack, founder and CEO of The Mack Standard, at a rooftop terrace at dusk
RADIANCE A. MACK / FOUNDER & CEO
TMS / THE MACK STANDARD
A better system shouldn’t make more work.
It should make the important work easier to move.
VISIBILITY   /   ACCOUNTABILITY   /   EXECUTION
THE SERVICE COLLECTION

A service for the problem.
A standard for the work.

Eight practical services, from small fixes to executive-level support. Clear deliverables. Defined scope. No blanket promise of results.

01 / FIXA

TMS Quick Fix

One annoying operational task, handled properly: a tracker, form, handoff, reminder, checklist, or template.

  • One precisely scoped improvement
  • Set-up, testing, and handoff
  • Clear instructions for your team
02 / DIAGNOSEB

Operations Checkup

Find out where one important process is losing time, ownership, or visibility before spending money on a bigger fix.

  • Focused discovery and process review
  • Prioritized improvement plan
  • Leadership findings walkthrough
03 / CONVERTC

Lead & Client Follow-Up

Stop relying on memory to respond to inquiries, advance conversations, or close the loop with clients.

  • Lead intake and status tracker
  • Ownership, reminders, and templates
  • Simple response-time reporting
04 / REDESIGND

Workflow Reset

Redesign one important process so the right people know what to do, when to do it, and how to escalate an issue.

  • Process map and redesigned flow
  • Role ownership, SOPs, and handoffs
  • Implementation and team training
05 / AUTOMATEE

AI & Automation Setup

Automate one repetitive process using compatible tools you already use, with human oversight where it matters.

  • One approved, defined use case
  • Build, testing, and exception handling
  • Operating instructions and handoff
STARTING AT$2,750
Discuss this service ↗
06 / SEE CLEARLYF

Executive Visibility Dashboard

Give leadership a trusted view of selected priorities, KPIs, deadlines, risk, and decisions without another status meeting.

  • Leadership reporting design
  • Defined inputs and status rules
  • Dashboard build and handoff
STARTING AT$3,500
Discuss this service ↗
07 / SIGNATURE BUILDG

TMS Command Center

A tailored operational workspace that connects the work, the people, the next decisions, and the action that follows.

  • Two to three defined workflows
  • Owners, priorities, escalations, reporting
  • Implementation, training, and handoff
STARTING AT$7,500
Discuss this service ↗
08 / LEADERSHIPH

Fractional Operations Leadership

Executive-level help with operating priorities, team accountability, reporting, and execution without a full-time hire.

  • Defined monthly leadership capacity
  • Operating cadence and accountability
  • Decisions, blockers, and execution
MONTHLY / FROM$5,000
Discuss this service ↗

All prices are in USD. Fixed project prices assume a limited, agreed scope. Complex integrations, new features, licenses, hosting, usage-based tools, or regulated-data requirements may require separate quotes.

Prefer a shareable overview? Download the full Services Deck (PDF) ↓

THE SIGNATURE SERVICE

One clear view.
Better decisions.

The TMS Command Center is not another tool to keep updated. It brings the most important work together so leadership can see the issue, the owner, the next step, and what requires a decision.

01 A clearer operating rhythm
02 Defined owners & escalation paths
03 Useful visibility without the chasing
Explore your Command Center ↗
THE CONTINUITY PLANS

Keep the momentum.
Not the busywork.

For clients who want TMS to maintain and improve an existing implementation. Each plan has a defined monthly service allowance.

01 / MAINTAIN

TMS Care

Keep the essentials working and visible.

$495 /month
  • Up to 2 hours of support
  • Existing-system checks and minor corrections
  • One monthly status summary
Discuss TMS Care ↗
02 / IMPROVE MOST FLEXIBLE

TMS Optimize

Improve what is already in place.

$950 /month
  • Up to 4 hours of support or improvement work
  • One monthly performance review
  • Prioritized small refinements
Discuss TMS Optimize ↗
03 / PARTNER

Operations Partner

Stay closely aligned on ongoing execution.

$1,950 /month
  • Up to 8 hours of defined support
  • Workflow oversight and reporting
  • Scheduled leadership check-ins
Discuss Operations Partner ↗
Important: Monthly plans do not include unlimited support, new platform builds, third-party subscriptions, or unrestricted integrations. Fractional executive leadership is scoped and priced separately from system maintenance.
HOW WE WORK

Start with the problem.
Leave with something useful.

01

Tell us what's stuck.

We identify the operational issue, current tools, and who needs the result.

02

Agree on scope.

You receive a defined deliverable, cost, timeline, and acceptance point.

03

Make it work.

We build or improve the agreed workflow and test it with your team.

04

Keep what works.

We hand it over, measure what changed, and discuss support if useful.

READY FOR THE NEXT STANDARD?

You don't need to fix
everything at once.

Tell us which part of the business is taking too much time. We'll recommend the smallest useful starting point.