Fractional COO · Chief of Staff · Operations Strategist

The operator
your business
has been missing.

Radiance Mack builds the systems, structures, and leadership infrastructure that allow ambitious companies to scale — with precision, without chaos.

Start the Conversation See the Results →
Radiance Mack — Operations Executive
Operations Executive & Lawyer
$20M+
Operations Led
$1.9M
Revenue in 7 Months
$412K
Risk Recovered
100%
Client Retention
Fractional COO Services Chief of Staff Operational Audits Contract Review Vendor Optimization Growth Infrastructure Strategic Planning Executive Operations Fractional COO Services Chief of Staff Operational Audits Contract Review Vendor Optimization Growth Infrastructure Strategic Planning Executive Operations
Radiance Mack
"I don't consult from the outside.
I build from the inside."
Radiance Mack — Operations Executive & Lawyer
About Radiance

JD. MBA. Builder.

Radiance Mack is an operations executive and JD/MBA-trained strategist with over 8 years building the infrastructure that allows complex organizations to scale with precision. She has managed $20M+ in operations, led 23 simultaneous vendor relationships, and consistently delivered in high-stakes environments where most consultants only observe.

What separates Radiance is the combination: legal rigor from her JD, business strategy from her MBA, and executive training across five of the world's most prestigious institutions. She doesn't just see what's broken — she sees why it's broken, what it's costing you, and exactly how to fix it.

Southern University Harvard Yale Stanford Northwestern Google · PM
$1.9M+
Revenue Generated
Drove $1.9M in net revenue within 7 months by leading end-to-end product launches from kickoff through go-live.
$412K
Risk Recovered
Identified $412,000 in annual contractual exposure through structured vendor audits — and remediating each through direct renegotiation.
41%
Faster Delivery
Reduced implementation cycle time from 14 weeks to 8.5 weeks with a 47-step SOP that eliminated all timeline failures.
5
Institutions
Southern University · Harvard · Yale · Stanford · Northwestern. Executive-level training across the world's most respected institutions.
What This Is

Not coaching.
Not advising.
Execution.

There is a meaningful difference between someone who tells you what to do and someone who builds it with you. Radiance builds.

Not a
Business Coach
Not a
Virtual Assistant
Not a
Project Coordinator
✦
An executive operations strategist who enters your organization, diagnoses the gaps, builds the systems, and ensures your company can grow — without breaking.
Services

Every engagement is built
around your business.

No off-the-shelf frameworks. No generic advice. Every scope is custom — built around where your business is, where it needs to go, and what's standing in the way.

01
Fractional COO
Embedded executive operations leadership — without the full-time price tag. Radiance becomes your COO: owning systems, vendors, teams, dashboards, and execution strategy across your entire organization.
Most Engaged
02
Chief of Staff
Direct strategic partner to the CEO. Translating vision into operational reality and ensuring the organization executes without friction.
Executive Partnership
03
Operational Audit
A full diagnostic of your operations — where money is leaking, where time is lost. Delivered as a board-ready report with a 90-day execution roadmap.
Entry Point
04
Vendor & Cost Optimization
Review every vendor relationship, renegotiate terms, and build governance systems that protect your margins. Radiance has recovered $412K+ in a single audit.
High ROI
05
Growth Infrastructure
SOPs, dashboards, accountability frameworks, and team structures that allow companies to scale from $5M to $50M+ without operational collapse.
Scale-Stage
06
Strategic Planning
Quarterly and annual planning — translating business objectives into execution-ready operational plans with KPIs, clear owners, and timelines.
Advisory
07
Contract Writing
Professionally drafted contracts, agreements, and legal documents — from client engagements and service agreements to NDAs, operating agreements, and custom business contracts tailored to your needs.
Legal Drafting
Who This Is For

Built for founders
ready to scale.

Radiance works best with companies that are growing fast, feeling the friction, and ready to build infrastructure that lasts.

Signs You Need This Now
Let's talk about your business →
How It Works

How Radiance works inside your organization.

01
Discovery Call
A 45-minute strategy conversation. Radiance listens, diagnoses, and determines how she can move the needle for your specific business.
02
Operational Audit
Deep dive into systems, vendors, team structure, and financials. Every gap documented. Every opportunity quantified. Board-ready delivery.
03
Engagement Design
A custom-scoped engagement — fractional COO, Chief of Staff, project-based, or retainer — designed around exactly what you need right now.
04
Execution & Delivery
Radiance embeds, builds, and executes. Weekly reporting. Real results measured against the metrics that matter to your business.
Legal Services

Legal precision.
Business clarity.

Most businesses are operating with contracts they've never fully read and vendor agreements with hidden exposure. Radiance's JD training means she brings legal rigor to every engagement.

Inquire About Legal Services
JD-Trained · Southern University Law Center
"Most businesses don't discover their contractual exposure until it's already cost them. I find it first."
Radiance identified $412,000 in annual contractual exposure in a single vendor audit — including two auto-renewal clauses triggered without executive awareness. Her JD training allows her to independently evaluate liability, indemnification structures, and compliance risk without routing to outside counsel.
Ready to Scale?

Your next stage of
growth starts here.

Radiance takes a limited number of engagements each quarter. Pricing is scoped to your business — delivered upon inquiry, never published.

Entry Point
Operational Audit
Project-Based · Inquiry for Pricing
  • Full operations diagnostic
  • Vendor & contract review
  • Cost & efficiency analysis
  • Board-ready report + roadmap
  • Executive debrief session
Most Engaged
Fractional COO
Monthly Retainer · Inquiry for Pricing
  • Embedded executive operations
  • Weekly leadership participation
  • Vendor & contract management
  • KPI & dashboard build-out
  • Cross-functional leadership
  • Strategic planning facilitation
Strategic Layer
Chief of Staff
Monthly Retainer · Inquiry for Pricing
  • Direct CEO/Founder partnership
  • Priorities & execution alignment
  • Cross-functional coordination
  • Strategic initiative management
  • Board & investor prep support
Request a Consultation
Limited availability · Response within 24 hours · No obligation
Let's Talk

Send an inquiry.

Whether you need a Fractional COO, Chief of Staff, a contract drafted, or simply want to explore what's possible — reach out. Response within 24 hours.

◇
Inquiry Received

Thank you for reaching out. Radiance will be in touch within 24 hours.

Limited engagements · Response within 24 hours